Refund policy

Refund & Exchange Policy

Due to hygiene and quality control considerations, all sold items are non-refundable. 

This includes but is not limited to:

• Personal preference or subjective experience of use

• Incorrect product or quantity purchased

• Items not meeting expectations

• Opened or used products

If there is a product quality issue, please refer to the exchange arrangement below.

Exchange Arrangement for Quality Issues

All products are inspected before and after shipment. If you discover any of the following non-human-caused issues upon receiving your order:

• Severe damage to product packaging

• Leakage of contents due to shipping damage

• Receipt of incorrect item(s)

• Please contact us within 3 days of receipt. When submitting a request, please provide: Order number, Photos or videos of the product, Description of the issue and contact our customer service team via official WhatsApp or email.
  
  

Situations Not Eligible for Exchange

Exchange requests will not be accepted in the following cases:

• Requests made more than 3 days after receiving the order

• Products that have been opened, used, or damaged due to improper storage

• Damage caused by human factors

• Sale items, clearance items, or complimentary gifts

Jacko reserves the right of final interpretation and decision regarding this policy.